Customer Support Manager for United Nations and Global Accounts

Motorola Solutions
Milan
Full timeEUR 55,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Collaboration","Financial management","Customer relationship management"]

Own customer satisfaction during delivery of Lifecycle Service products, managing government contracts for local government customers. Oversee partner relationships, contract renewals, proposals, forecasting, and Statements of Work while driving P&L and receivables performance. Develop service account plans and strategies for UN and global accounts, work closely with direct and indirect sales teams, and market integrated service programs across customer organizations. Travel within the designated region is required.

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Motorola Solutions
Motorola Solutions
3 days ago

Customer Support Manager for United Nations and Global Accounts

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Last checked: 13 hours agoStatus: Live

Job Summary

Own customer satisfaction during delivery of Lifecycle Service products, managing government contracts for local government customers. Oversee partner relationships, contract renewals, proposals, forecasting, and Statements of Work while driving P&L and receivables performance. Develop service account plans and strategies for UN and global accounts, work closely with direct and indirect sales teams, and market integrated service programs across customer organizations. Travel within the designated region is required.
Location: Milan
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Drive customer focus and satisfaction during delivery of Lifecycle Service products.
  • •Manage government service contracts, including partner relationships, successful delivery, and contract renewals.
  • •Develop Statements of Work (SOW), proposals, accurate forecasting, and service account plans and profiles.
  • •Oversee contract P&L performance, meeting service billing and cost performance goals and receivables targets.
  • •Market integrated service programs across customer organizations and coordinate closely with direct and indirect sales teams.
Travel: High travel

Pay and Benefits

Salary: EUR 55,000 - 65,000 annually

Key Requirements

  • •Strong interpersonal and communication skills with high attention to detail to collaborate with internal and external stakeholders.
  • •Strong financial management skills to monitor revenue, track billing and cost performance, and meet P&L and receivables targets.
  • •Background supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth.
  • •Demonstrated ability to manage government service contracts, develop Statements of Work (SOW), handle contract renewals, and create service account plans.
  • •Ability to support accounts across Italy, France, and Greece (including UN accounts) and willingness to travel globally 30% to 50%.
Skills:CommunicationAttention to detailCollaborationFinancial managementCustomer relationship management

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn