Field Service Engineer 2 - Brownsville, Texas

Dell
Texas
Workplace: RemoteFull timeUSD 72,165 - 93,500 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer-facing","Diagnosis","Analytical practices","Communication","Documentation"]

Provide on-site field support to Dell customers, resolving installation, configuration, integration, maintenance, troubleshooting, and repair issues. Triage customer problems with Dell support, execute actions from the Dell Domain Engineer/L3, and document POA results with service reports and part details. Perform diagnostics, run testing and validation, and replace components or upgrade firmware as needed while delivering responsive, customer-focused experiences.

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Dell
Dell
1 day ago

Field Service Engineer 2 - Brownsville, Texas

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide on-site field support to Dell customers, resolving installation, configuration, integration, maintenance, troubleshooting, and repair issues. Triage customer problems with Dell support, execute actions from the Dell Domain Engineer/L3, and document POA results with service reports and part details. Perform diagnostics, run testing and validation, and replace components or upgrade firmware as needed while delivering responsive, customer-focused experiences.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Collaborate with peers to resolve customer issues using technical expertise, diagnosis tools, and analytical practices.
  • •Triage issues with direction from Dell support and execute a plan of action from Dell Domain Engineer/L3 using Teams, email, and phone.
  • •Document POA results, logs, and service reports, including parts numbers and PPID details of replaced parts, via case email.
  • •Reseat parts, swap or replace parts, and upgrade firmware as needed.
  • •Run testing and validation by executing diagnostics and capturing/uploading logs.

Pay and Benefits

Salary: USD 72,165 - 93,500 annually

Key Requirements

  • •5+ years of professional experience plus an Associate's degree in a technical discipline or an equivalent combination of experience and education.
  • •Experience delivering technical Field Services supporting hardware and software at client sites.
  • •Experience in a customer-facing role, successfully reporting and presenting to all levels of the organization.
  • •Experience working in client environments with large, concentrated asset deployments, including networking and Fiber.
  • •Ability to lift at least 50 lbs waist-high to replace components on server stacks.
Experience:5+ yearsHardwareSoftwareField servicesNetworkingFiber
Education:Associate's
Skills:Customer-facingDiagnosisAnalytical practicesCommunicationDocumentation
Certifications:Dell EMC Proven Professional Specialist Level (CPSD)Dell EMC Proven Professional Specialist Level (Server - PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Languages:US
Tech Stack:TeamsEmailPhoneFirmwareDiagnosticsLogsService reportsServer stacksFiberNetworking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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