Operations Coordinator

Careem
Amman
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Analytical thinking","Relationship management","Problem-solving","Communication","Adaptability"]

Support operational performance across Careem’s Shops marketplace by monitoring order fulfillment, stock availability, and merchant response times. Act as a key point of contact for merchants—guiding them through tools, promotions, and catalog accuracy while resolving issues and identifying process improvements. Partner with internal teams including logistics, commercial, and customer support to streamline order flow and maintain a top-tier customer and partner experience using dashboards, Excel/Google Sheets, and CRM tools.

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FursaFursa
Careem
Careem
3 days ago

Operations Coordinator

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Last checked: 3 hours agoStatus: Live

Job Summary

Support operational performance across Careem’s Shops marketplace by monitoring order fulfillment, stock availability, and merchant response times. Act as a key point of contact for merchants—guiding them through tools, promotions, and catalog accuracy while resolving issues and identifying process improvements. Partner with internal teams including logistics, commercial, and customer support to streamline order flow and maintain a top-tier customer and partner experience using dashboards, Excel/Google Sheets, and CRM tools.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Assist in monitoring operational metrics such as order fulfilment, stock availability, and merchant response times.
  • •Provide guidance to merchants as a key point of contact, addressing concerns and ensuring necessary support.
  • •Help maintain accurate item listings and stock availability to reduce out-of-stock issues and improve customer satisfaction.
  • •Support merchants in implementing promotions and discounts on time to maximize sales opportunities.
  • •Work with partners and internal teams to identify delays and improve order flow, resolving day-to-day operational challenges.

Key Requirements

  • •Ability to read and interpret data to draw insights and make data-driven decisions.
  • •Strong relationship management skills with a partner-first approach to resolving issues.
  • •Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools; SQL knowledge is a plus.
  • •Ability to identify pain points in vendor operations and implement actionable solutions.
  • •Ability to interact with vendors professionally and guide them through operational processes.
Skills:Analytical thinkingRelationship managementProblem-solvingCommunicationAdaptability
Languages:English
Tech Stack:ExcelGoogle SheetsCRMSQLDashboards

Company Brief

Careem
Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Series E+
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor