Trailhead | Sr Data Analyst

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Learner-first mindset","Clear communication","Collaboration","High ownership","Executive storytelling"]

Own end-to-end measurement for Trailhead by building the Content Intelligence Engine, learner satisfaction analytics, and business impact analysis. Design how qualitative survey feedback becomes reportable CSAT and confidence-gain metrics, and connect engagement signals to commercial outcomes using defensible cohort/matching and causal methods. Build and maintain semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into executive-ready narratives across content, marketing, product, sales, and customer success.

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FursaFursa
Salesforce
Salesforce
12 hours ago

Trailhead | Sr Data Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own end-to-end measurement for Trailhead by building the Content Intelligence Engine, learner satisfaction analytics, and business impact analysis. Design how qualitative survey feedback becomes reportable CSAT and confidence-gain metrics, and connect engagement signals to commercial outcomes using defensible cohort/matching and causal methods. Build and maintain semantic models, data pipelines, and predictive frameworks that turn structured and unstructured signals into executive-ready narratives across content, marketing, product, sales, and customer success.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own core metrics and portfolio views for the Content Intelligence Engine across content health, performance, and journey drop-off.
  • •Design how unstructured learner feedback is captured, structured, and analyzed to produce CSAT/confidence-gain metrics and automated qualitative theme surfacing.
  • •Own cohort design and methodology connecting Trailhead engagement signals to commercial outcomes with defensible bias controls.
  • •Architect and maintain a living semantic model of content performance spanning content analytics, learner feedback, and business impact.
  • •Translate analysis into a single narrative for content owners and Trailhead leadership, distinguishing high-confidence findings from directional ones.

Pay and Benefits

Perks:Parental LeaveAdoption AssistanceFertility BenefitsLearning Budget1:1 Coaching

Key Requirements

  • •5+ years in data analytics or data science using both structured and unstructured (qualitative/text/survey) data analysis.
  • •Advanced SQL for large-scale cloud data warehouses (e.g., Snowflake), including learner activity and sales/CRM data.
  • •Comfort applying data science methods (cohort/propensity matching, predictive modeling, causal inference) to evaluate whether analysis actually works.
  • •Experience structuring and analyzing unstructured/qualitative survey responses (sentiment/theme extraction) into comparable signals.
  • •Expert Tableau dashboard-building and executive-ready storytelling across content performance, learner sentiment, and commercial impact.
Experience:5+ yearsData analyticsData scienceCRMSurvey/qualitative dataCloud data warehouses
Skills:Learner-first mindsetClear communicationCollaborationHigh ownershipExecutive storytelling
Certifications:Tableau Certified
Languages:English
Tech Stack:SQLSnowflakeTableauClaude CodeCursorPythonPlotlyStreamlitHexNLP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor