Keyloop

1 week ago

Tier 1 Support Analyst - Aftersales

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own and drive the resolution of key aftersales support cases end-to-end, handling customer engagement, communication, case progression, and internal coordination across multiple technical service teams. Respond with empathy, leverage knowledge of customer configurations and business models, and ensure timely escalations when needed. Document solutions and create/maintain knowledge articles, recommend process improvements and support tools, and contribute to case reduction initiatives with strong communication and analytical troubleshooting.

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for resolving key cases, including customer engagement, communication, case progression, and internal liaison across technical teams.
•Troubleshoot, diagnose, and resolve customer problems to successful closure, ensuring timely escalation when necessary.
•Respond to customers with empathy, acknowledging operational pressures and deadlines while maintaining service excellence.
•Document solutions and create/maintain knowledge articles and written guidance for resolution steps and procedures.
•Report issues, recommend process improvements, and help identify support tools to reduce queries and improve resolution times and customer experience.

Pay and Benefits

Salary: CZK 405,000 - 675,000 annually

Key Requirements

•Experience dealing with customers across a variety of channels with high professionalism.
•Strong analytical, investigative, problem-solving, and troubleshooting skills.
•Excellent verbal and written communication skills, including explaining complex problems and accounting concepts simply.
•Understanding and familiarity with accounting terms and concepts.
•Ability to plan and prioritize workload to meet deadlines and operate with empathy under pressure.

Skills:CommunicationProblem-solvingAnalytical thinkingTroubleshootingPrioritization

Tech Stack:AI tools

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

1 week ago

Tier 1 Support Analyst - Aftersales

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Take end-to-end responsibility for resolving key cases, including customer engagement, communication, case progression, and internal liaison across technical teams.
•Troubleshoot, diagnose, and resolve customer problems to successful closure, ensuring timely escalation when necessary.
•Respond to customers with empathy, acknowledging operational pressures and deadlines while maintaining service excellence.
•Document solutions and create/maintain knowledge articles and written guidance for resolution steps and procedures.
•Report issues, recommend process improvements, and help identify support tools to reduce queries and improve resolution times and customer experience.

Pay and Benefits

Salary: CZK 405,000 - 675,000 annually

Key Requirements

•Experience dealing with customers across a variety of channels with high professionalism.
•Strong analytical, investigative, problem-solving, and troubleshooting skills.
•Excellent verbal and written communication skills, including explaining complex problems and accounting concepts simply.
•Understanding and familiarity with accounting terms and concepts.
•Ability to plan and prioritize workload to meet deadlines and operate with empathy under pressure.

Skills:CommunicationProblem-solvingAnalytical thinkingTroubleshootingPrioritization

Tech Stack:AI tools

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn