Service Advisor - Concord Honda

Sonic Automotive
Concord
Workplace: OnsiteFull timeUSD 75,000 - 125,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer relationship building","Organizational skills","Multitasking"]

Serve as a key member of the service team by greeting customers, diagnosing and documenting vehicle service needs, and serving as the liaison between customers and technicians. Provide recommended repairs and cost estimates, coordinate service workflow to maximize efficiency, keep customers updated on progress and timelines, and prepare repair orders/invoices and maintain accurate service records. Follow up to ensure satisfaction and educate customers on maintenance.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Concord Honda

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by greeting customers, diagnosing and documenting vehicle service needs, and serving as the liaison between customers and technicians. Provide recommended repairs and cost estimates, coordinate service workflow to maximize efficiency, keep customers updated on progress and timelines, and prepare repair orders/invoices and maintain accurate service records. Follow up to ensure satisfaction and educate customers on maintenance.
Location: Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle service needs.
  • •Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
  • •Coordinate workflow to maximize service department efficiency.
  • •Communicate with technicians to monitor repair progress and ensure timely completion.
  • •Keep customers informed throughout the process, and prepare/maintain repair orders, invoices, service records, and follow up for satisfaction.

Pay and Benefits

Salary: USD 75,000 - 125,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid Parental

Key Requirements

  • •Previous automotive service advising or dealership service experience preferred.
  • •Strong communication and interpersonal skills to build customer relationships.
  • •Basic knowledge of automotive maintenance, repair services, and vehicle systems.
  • •Proficient with computers, dealership management systems, and service scheduling software.
  • •Valid driver’s license with an acceptable driving record; must be legally authorized to work in the United States.
Experience:AutomotiveDealershipVehicle maintenance
Skills:CommunicationInterpersonal skillsCustomer relationship buildingOrganizational skillsMultitasking
Licenses:Valid driver’s license
Languages:English
Tech Stack:ComputersDealership management systemsService scheduling software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn