AMD

23 hours ago

Senior Customer Quality Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead customer quality engagements for Data Center and AI Accelerator accounts, serving as the primary quality interface between AMD and hyperscale, enterprise, OEM, and ODM customers. Drive proactive quality management, customer satisfaction, issue resolution, and continuous improvement through escalations, cross-functional task forces, reliability analytics, and executive-quality communications. Monitor key metrics (DPPM, AFR, RMA, Weibull trends) and run quarterly quality reviews to recommend corrective actions and manage risks across multiple organizations.

Location: San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary quality owner for assigned customer accounts, acting as the Voice of the Customer within AMD to drive customer satisfaction and continuous improvement.
•Lead customer quality escalations and high-visibility technical issues, establishing cross-functional task forces for containment, root cause, corrective actions, and customer communications.
•Monitor and analyze customer quality metrics (DPPM, AFR, RMA, field reliability performance, Weibull projections, failure mode Pareto trends) and identify emerging quality risks.
•Use AMD quality analytics platforms, dashboards, and reporting tools to drive data-driven decisions and develop quality insights, trends, and recommendations.
•Run Quarterly Quality Reviews and executive business reviews, translating complex technical findings into clear customer-facing and executive-level communications.

Pay and Benefits

Salary: USD 188,000 - 282,000 annually

Key Requirements

•Extensive experience in semiconductor, electronics, server, AI accelerator, data center, or cloud infrastructure industries.
•Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Product Engineering, Failure Analysis, Customer Engineering, Technical Support, or related functions.
•Strong semiconductor manufacturing knowledge across qualification, reliability, packaging, test operations, and field quality management.
•Experience managing customer scorecards and quality metrics such as DPPM targets and AFR metrics, with demonstrated quality improvement initiatives.
•Familiarity with quality methodologies including 8D, RCA, FMEA, Six Sigma, DOE, and statistical problem-solving techniques.

Experience:SemiconductorElectronicsServerAI acceleratorData centerCloud infrastructure

Education:Bachelor's in Electrical Engineering, Computer Engineering, Mechanical Engineering, Materials Engineering, Computer Science, or related technical discipline

Skills:LeadershipCommunicationProject managementAnalytical problem-solvingCross-functional influence

Languages:English

Tech Stack:Power BITableauSQLWeibullRCAFMEASix SigmaDOE8D

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD

Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1969

Glassdoor: 3.9

Website LinkedIn

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AMD