BI Visualisation Development

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 7+ yearsEducation: bachelorsSkills: ["Collaboration","Governance","Independent judgement"]

Drive delivery of trusted data and actionable analytics for HSBC India’s Brokerage business, owning the end-to-end flow of customer and campaign data across ingestion, quality controls, segmentation, activation, communication delivery, measurement, and optimisation. Build recurring MIS, dashboards, and management reporting for brokerage and CLCM performance, while collaborating with Marketing, Product, Operations, and Technology to improve acquisition, activation, engagement, retention, and customer value. Apply predictive and behavioural analytics to identify churn/retention risk and next-best-action use cases.

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FursaFursa
HSBC
HSBC
15 hours ago

BI Visualisation Development

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Job Summary

Drive delivery of trusted data and actionable analytics for HSBC India’s Brokerage business, owning the end-to-end flow of customer and campaign data across ingestion, quality controls, segmentation, activation, communication delivery, measurement, and optimisation. Build recurring MIS, dashboards, and management reporting for brokerage and CLCM performance, while collaborating with Marketing, Product, Operations, and Technology to improve acquisition, activation, engagement, retention, and customer value. Apply predictive and behavioural analytics to identify churn/retention risk and next-best-action use cases.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Define and operationalise customer lifecycle journeys across acquisition, onboarding, activation, engagement, conversion, retention, and reactivation.
  • •Manage and monitor data pipelines for customer segmentation, campaign triggers, audience creation, delivery, and performance measurement, including data-quality issue resolution.
  • •Coordinate and deliver targeted customer campaigns from brief through execution, delivery, measurement, and optimisation across channels.
  • •Build and maintain recurring MIS, dashboards, and management reporting for brokerage, marketing, and CLCM performance.
  • •Contribute to predictive and behavioural analytics (propensity, churn/retention risk, product affinity, next-best-action) and support monitoring of analytical models.

Key Requirements

  • •7+ years’ experience in data, BI, analytics, data science, customer lifecycle management, marketing technology, or related roles; BFSI experience is preferred.
  • •Strong hands-on SQL capability with experience working with large, complex datasets.
  • •Working knowledge of Python for analysis, automation, and model development is preferred.
  • •Experience building dashboards and management reporting using Tableau, Power BI, or similar tools.
  • •Practical experience with customer segmentation, lifecycle journeys, campaign setup, campaign measurement, funnel development, and data pipelines/data-quality controls.
Experience:7+ years
Education:Bachelor's
Skills:CollaborationGovernanceIndependent judgement
Tech Stack:SQLPythonTableauPower BIAI

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn