Corporate Client Specialist - English & Cantonese-speaking

American Express
Kuala Lumpur
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Customer service","Communication","Relationship management","Analytical thinking","Problem-solving","Negotiation","Teamwork","Positive attitude","Growth mindset"]

Manage credit cases for Corporate Card Members by handling inbound and outbound calls and emails across Singapore, Hong Kong, and Australia/New Zealand. Analyze customer credit situations, negotiate short- and long-term solutions, and deliver exceptional, customer-facing service while protecting American Express from credit risk. Partner with clients and program administrators to resolve flagged accounts efficiently and professionally.

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American Express
American Express
1 month ago

Corporate Client Specialist - English & Cantonese-speaking

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage credit cases for Corporate Card Members by handling inbound and outbound calls and emails across Singapore, Hong Kong, and Australia/New Zealand. Analyze customer credit situations, negotiate short- and long-term solutions, and deliver exceptional, customer-facing service while protecting American Express from credit risk. Partner with clients and program administrators to resolve flagged accounts efficiently and professionally.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Handle inbound and outbound calls and emails from Corporate Clients whose accounts are flagged as credit cases.
  • •Speak directly with Corporate Card Members and Program Admins to manage credit casework.
  • •Analyze credit situations to determine appropriate next steps.
  • •Negotiate with card members or client companies to agree on short- and long-term solutions.
  • •Deliver exceptional customer service while protecting American Express from credit risk.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeaveCounseling

Key Requirements

  • •Fluent in English (written and spoken), with Cantonese and Mandarin language proficiency.
  • •2+ years of customer-facing experience handling inbound and/or outbound calls.
  • •Experience in a call center, hospitality, retail, or sales environment is an advantage.
  • •Advantage: exposure to credit, risk, collections, or related financial services operations.
  • •Advantage: supporting premium or corporate clients across ANZ, Singapore, and Hong Kong markets.
Experience:2+ yearsCustomer serviceCall centerHospitalityRetailSalesFinancial servicesCreditRiskCollectionsCorporate clients
Skills:Customer serviceCommunicationRelationship managementAnalytical thinkingProblem-solvingNegotiationTeamworkPositive attitudeGrowth mindset
Languages:EnglishCantoneseMandarin

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn