Technical Partner Advisor, Zoom Customer Experience

Zoom Video Communications
Japan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Executive communication","Risk identification","Customer-focused problem solving","Cross-functional communication"]

Drive customer retention and expansion within Zoom’s Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. Set technical standards, monitor account health, and proactively mitigate churn risks across the customer lifecycle. Enable partners to deliver value independently while translating product feedback into engineering improvements. Work cross-functionally with Product, Engineering, and Partner teams to scale technical expertise for enterprise contact center solutions worldwide.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
4 months ago

Technical Partner Advisor, Zoom Customer Experience

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Last checked: 10 hours agoStatus: Live

Job Summary

Drive customer retention and expansion within Zoom’s Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. Set technical standards, monitor account health, and proactively mitigate churn risks across the customer lifecycle. Enable partners to deliver value independently while translating product feedback into engineering improvements. Work cross-functionally with Product, Engineering, and Partner teams to scale technical expertise for enterprise contact center solutions worldwide.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with service providers to ensure successful deployments and sustained adoption across Zoom’s Customer Experience portfolio.
  • •Establish technical standards, monitor account health, and proactively address churn risks throughout the customer lifecycle.
  • •Enable partners to independently deliver value and connect product feedback to engineering improvements.
  • •Collaborate across Product, Engineering, and Partner organizations to scale technical expertise.
  • •Develop remediation strategies based on identified risks to prevent churn and improve customer satisfaction.

Key Requirements

  • •4+ years of technical experience with Customer Experience solutions such as Contact Center, Workforce Engagement, or Virtual Agent technologies.
  • •5+ years in post-implementation customer-facing roles such as Customer Success, Renewals, or Adoption Management.
  • •Knowledge of CCaaS technologies, CRM integrations, and customer experience analytics to drive adoption and retention.
  • •Experience with executive-level engagements and communication.
  • •Business proficiency in English and Japanese, with the ability to communicate complex technical concepts to both technical and business audiences.
Experience:4+ yearsCustomer experienceCCaaSContact centerCRM integrationsCustomer analytics
Skills:Executive communicationRisk identificationCustomer-focused problem solvingCross-functional communication
Languages:EnglishJapanese
Tech Stack:Contact CenterWorkforce EngagementVirtual AgentCCaaSCRM integrationsCustomer experience analyticsZoom Contact CenterZoom PhoneZoom EventsZoom AppsZoom RoomsZoom Webinars

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn