Technical Partner Advisor, Zoom Customer Experience

Drive customer retention and expansion within Zoom’s Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. Set technical standards, monitor account health, and proactively mitigate churn risks across the customer lifecycle. Enable partners to deliver value independently while translating product feedback into engineering improvements. Work cross-functionally with Product, Engineering, and Partner teams to scale technical expertise for enterprise contact center solutions worldwide.