Relationship Officer - uBank

Abu Dhabi Commercial Bank
Abu Dhabi
Workplace: OnsiteFull timeAED 15,000 - 25,000 monthlyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem-solving","Risk awareness","Service quality"]

Support the delivery of uBank services by managing customer interactions, executing transactions, and responding to inquiries to ensure high service quality. Identify sales leads and drive cross-sell, upsell, and retention to grow customer share of wallet. Follow policies and regulatory requirements, resolve or escalate customer issues, and maintain accurate records and reports. Role includes shift work in mall branches across a 7-day schedule.

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Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
21 hours ago

Relationship Officer - uBank

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support the delivery of uBank services by managing customer interactions, executing transactions, and responding to inquiries to ensure high service quality. Identify sales leads and drive cross-sell, upsell, and retention to grow customer share of wallet. Follow policies and regulatory requirements, resolve or escalate customer issues, and maintain accurate records and reports. Role includes shift work in mall branches across a 7-day schedule.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage customer interactions, execute uBank transactions, and respond to inquiries to maintain high customer satisfaction.
  • •Identify new sales leads and drive cross-sell, upsell, and retention to increase business growth and share of wallet.
  • •Adhere to relevant policies, procedures, and regulatory requirements to mitigate risk and ensure operational integrity.
  • •Identify, resolve, or escalate customer issues to relevant teams for timely and effective outcomes.
  • •Maintain accurate records and prepare reports on customer interactions and transactions for performance tracking.

Pay and Benefits

Salary: AED 15,000 - 25,000 monthly
Perks:Health InsuranceLife InsurancePaid LeaveRemote WorkLearning Budget

Key Requirements

  • •At least 3 years of experience in banking or a customer service role.
  • •Bachelor’s degree in Business, Finance, or related field.
  • •Ability to work flexible mall/shift branches, including morning and evening shifts and 7 days a week.
  • •Excellent English communication skills.
  • •Experience managing customer interactions, executing transactions, and contributing to satisfaction and growth.
Experience:3+ yearsBankingCustomer service
Education:Bachelor's in Business, Finance, or related field
Skills:Customer focusCommunicationProblem-solvingRisk awarenessService quality
Languages:English

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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