SpaceX

2 weeks ago

Starlink Account Manager (State & Local Government)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow a portfolio of state and local government accounts for Starlink from contract signature through onboarding, activation, and long-term retention. Serve as the vertical expert, leading high-impact commercial decisions, gathering and championing customer feedback to shape product and technical direction, and identifying opportunities to drive forecasted revenue. Independently design scalable processes and improvements to reduce manual effort and help large enterprises self-manage Starlink.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary point of contact for a portfolio of assigned government customers from contract signature onward, including onboarding, ongoing account management, and long-term retention/growth.
•Deliver exceptional customer service by acknowledging and resolving issues and managing customer expectations through relationship-building.
•Identify and communicate account readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
•Serve as internal expert for the State & Local/Local & Regional government vertical in specific regions, shaping strategic direction and leading commercial decision-making.
•Identify, design, and lead implementation of new processes and system improvements to accelerate growth and enable scaling for the team.

Key Requirements

•Bachelor’s degree; or high school diploma/equivalency with 5+ years of professional experience in business development, operations, engineering, or account management.
•3+ years of experience in account management, customer success, or business operations.
•1+ years of experience working with government customers.
•Experience working with customers to support a technical product/service (3+ years preferred).
•Significant knowledge of Starlink or telecommunications (satellites, ground network, user terminals, or related technology).

Experience:1+ yearsGovernmentTelecommunicationsSatellite communicationsPublic sector

Education:Bachelor's

Skills:Customer focusRelationship buildingActive listeningBusiness judgmentCross-functional collaboration

Languages:English

Tech Stack:StarlinkSatellitesGround networkUser terminals

Eligibility

Nationality:US National

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 weeks ago

Starlink Account Manager (State & Local Government)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as primary point of contact for a portfolio of assigned government customers from contract signature onward, including onboarding, ongoing account management, and long-term retention/growth.
•Deliver exceptional customer service by acknowledging and resolving issues and managing customer expectations through relationship-building.
•Identify and communicate account readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
•Serve as internal expert for the State & Local/Local & Regional government vertical in specific regions, shaping strategic direction and leading commercial decision-making.
•Identify, design, and lead implementation of new processes and system improvements to accelerate growth and enable scaling for the team.

Key Requirements

•Bachelor’s degree; or high school diploma/equivalency with 5+ years of professional experience in business development, operations, engineering, or account management.
•3+ years of experience in account management, customer success, or business operations.
•1+ years of experience working with government customers.
•Experience working with customers to support a technical product/service (3+ years preferred).
•Significant knowledge of Starlink or telecommunications (satellites, ground network, user terminals, or related technology).

Experience:1+ yearsGovernmentTelecommunicationsSatellite communicationsPublic sector

Education:Bachelor's

Skills:Customer focusRelationship buildingActive listeningBusiness judgmentCross-functional collaboration

Languages:English

Tech Stack:StarlinkSatellitesGround networkUser terminals

Eligibility

Nationality:US National

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn