Team Lead, Market Operations - Peoria, IL

Carvana
United States
Workplace: OnsiteFull timeUSD 60,000 - 67,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Problem-solving","Analytical thinking","Mentoring/coaching"]

Lead day-to-day operations for a local Carvana hub by driving market launch activities, logistics execution, consumer branding, and team engagement. You’ll manage a team of Customer Advocates, hiring and training new hires, running performance check-ins, and recognizing wins. Use data and business trend insights to proactively solve roadblocks, generate regular reports for upper management, and jump in to deliver an exceptional customer experience.

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FursaFursa
Carvana
Carvana
17 hours ago

Team Lead, Market Operations - Peoria, IL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub by driving market launch activities, logistics execution, consumer branding, and team engagement. You’ll manage a team of Customer Advocates, hiring and training new hires, running performance check-ins, and recognizing wins. Use data and business trend insights to proactively solve roadblocks, generate regular reports for upper management, and jump in to deliver an exceptional customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run local hub operations, including market launch, logistics, consumer branding, team engagement, and ongoing market success.
  • •Hire, select, onboard, and train Customer Advocates; provide tools, resources, and ongoing development opportunities.
  • •Develop the team through feedback, performance check-ins, goal-setting, and performance improvement.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert for complex customer-facing issues and jump in to support delivery and customer experience.

Pay and Benefits

Salary: USD 60,000 - 67,000 annually
Perks:Health InsuranceDentalVision401kWellness StipendStudent LoanPet Benefits

Key Requirements

  • •5+ years’ work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Must be able to read, write, speak, and understand English.
Experience:5+ years
Education:Bachelor's
Skills:Interpersonal skillsLeadershipProblem-solvingAnalytical thinkingMentoring/coaching
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn