Senior Customer Success Manager

UiPath
Illinois, California, Minnesota, Virginia, Florida, Toronto, Texas
Workplace: RemoteFull timeUSD 140,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Relationship building","Program leadership","Strategic communication","Stakeholder management","Executive presence"]

Own customer outcomes for healthcare organizations using agentic automation. Build executive and operational relationships, create and execute success/value realization plans, and lead complex multi-workstream transformation programs across UiPath and the customer. Facilitate governance, executive reviews, and risk mitigation while translating technical capabilities into measurable business impact. Identify expansion opportunities and stay current on healthcare and AI/automation trends.

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FursaFursa
UiPath
UiPath
1 day ago

Senior Customer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Own customer outcomes for healthcare organizations using agentic automation. Build executive and operational relationships, create and execute success/value realization plans, and lead complex multi-workstream transformation programs across UiPath and the customer. Facilitate governance, executive reviews, and risk mitigation while translating technical capabilities into measurable business impact. Identify expansion opportunities and stay current on healthcare and AI/automation trends.
Location: Illinois, California, Minnesota, Virginia, Florida, Toronto, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations.
  • •Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives.
  • •Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion.
  • •Lead complex, multi-workstream transformation programs involving governance, success metrics, and risk management across cross-functional stakeholders.
  • •Facilitate executive business reviews and value realization discussions to ensure customers achieve desired outcomes and maintain momentum.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles.
  • •Must be authorized to work in the United States for this role.
  • •Proven experience leading large-scale, multi-workstream programs with cross-functional stakeholders, competing priorities, and executive governance.
  • •Strong ability to translate provider-specific concepts and challenges into automation opportunities with business-focused messaging.
  • •Exceptional communication, presentation, facilitation, and stakeholder management skills with executive presence.
Experience:10+ yearsHealthcareHealthcare ITSaaSDigital transformationAutomationAgentic AI
Education:Bachelor's
Skills:Relationship buildingProgram leadershipStrategic communicationStakeholder managementExecutive presence
Tech Stack:Agentic automationAgentic AIAutomationAICloud technologiesEnterprise softwareSaaSWorkflowDigital transformation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
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