Senior Learning Experience Manager (Facilitation)

Allianz
United Kingdom
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 7+ yearsSkills: ["Communication","Team spirit","Agility","Leadership","Strategic thinking","Customer satisfaction","Process efficiency","Stakeholder management"]

Oversee global Operations Learning Facilitation Teams and manage regional training teams for Travel Claims and Contact Centre/Sales & Service. Collect training needs, design learning plans, coordinate content creation, and ensure alignment to business and learning objectives. Coach and develop a global team of training facilitators, support localization, monitor training delivery via LMS/technology platforms, and drive continuous improvement using training evaluation and KPIs.

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FursaFursa
Allianz
Allianz
2 hours ago

Senior Learning Experience Manager (Facilitation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Oversee global Operations Learning Facilitation Teams and manage regional training teams for Travel Claims and Contact Centre/Sales & Service. Collect training needs, design learning plans, coordinate content creation, and ensure alignment to business and learning objectives. Coach and develop a global team of training facilitators, support localization, monitor training delivery via LMS/technology platforms, and drive continuous improvement using training evaluation and KPIs.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Oversee global Operations Learning Facilitation Teams and manage regional training teams.
  • •Collect training needs from Operations, Recruitment, Compliance, strategic teams, and key initiatives; design training plans/programs to meet business and customer needs.
  • •Oversee or support content creation, ensuring alignment with learning objectives and LoB targets.
  • •Coach, motivate, and develop a global team of Training Facilitators; coordinate localization of training content.
  • •Support learning delivery and tracking via LMS/technology platforms, oversee training logistics, and monitor training impact and evaluation to drive continuous improvement.

Key Requirements

  • •7+ years of experience in L&D as a trainer.
  • •Experience leading a team.
  • •Strong knowledge of training environment and regulatory aspects.
  • •Knowledge of learning/content creation tools including PowerPoint, Acrobate, Learning Design, Knowledge Management, Slido, and Forms.
  • •Strong communication skills with a customer satisfaction and process efficiency focus.
Experience:7+ yearsL&D
Skills:CommunicationTeam spiritAgilityLeadershipStrategic thinkingCustomer satisfactionProcess efficiencyStakeholder management
Tech Stack:PowerpointAcrobateLearning DesignKnowledge ManagementSlidoFormsLearning Management System (LMS)SFDegreedHR SharepointKnowledge management systemAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn