Business Analytics Manager (Operations)

Whoop
Boston
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 6+ yearsSkills: ["Business judgment","Cross-functional influence","Strategic thinking","Mentorship","Data-driven decision-making"]

Partner with Operations to deliver end-to-end operational visibility across the order lifecycle, turning exceptions like shipping delays, cost drivers, inventory issues, and service gaps into actionable analytics. Own operational metrics, aligning operations and finance on forecasting, spend tracking, and variance analysis, and lead quarterly cost-reduction analytics initiatives. Build trusted metric definitions in a semantic layer and collaborate with data engineering to improve pipeline reliability while managing and mentoring analysts.

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FursaFursa
Whoop
Whoop
2 weeks ago

Business Analytics Manager (Operations)

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Last checked: 8 hours agoStatus: Live

Job Summary

Partner with Operations to deliver end-to-end operational visibility across the order lifecycle, turning exceptions like shipping delays, cost drivers, inventory issues, and service gaps into actionable analytics. Own operational metrics, aligning operations and finance on forecasting, spend tracking, and variance analysis, and lead quarterly cost-reduction analytics initiatives. Build trusted metric definitions in a semantic layer and collaborate with data engineering to improve pipeline reliability while managing and mentoring analysts.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Generate and drive an analytic roadmap to identify exceptions and inefficiencies across the order lifecycle, translating them into actionable insights.
  • •Own operational metrics and drive regular review with stakeholders; align operations and finance on forecasting, spend tracking, and variance analysis.
  • •Lead analytics for quarterly cost reduction initiatives across fulfillment COGS, freight costs, and cost per contact, partnering with Finance on cost and margin analysis.
  • •Contribute to S&OP reviews and Operations OKR check-ins by delivering the data that informs prioritization and resource allocation.
  • •Manage, mentor, and grow a team of analysts, ensuring clear workstream ownership and continuous improvement.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity

Key Requirements

  • •6+ years of experience in analytics or operations (including supply chain, fulfillment, or logistics) in a consumer business such as eCommerce, hardware, CPG, or retail.
  • •Experience managing or mentoring analysts, with a coaching mindset for developing early-career analysts into workstream owners.
  • •Strong business judgment connecting operational data to cost, experience, and strategic priorities.
  • •Ability to operate at both strategic and tactical levels and context-switch without losing quality.
  • •Proficiency in SQL and experience with dbt, Snowflake, or similar ELT/data warehouse platforms.
Experience:6+ yearsECommerceHardwareCPGRetail
Skills:Business judgmentCross-functional influenceStrategic thinkingMentorshipData-driven decision-making
Tech Stack:SQLDbtSnowflakeELTData warehouseSemantic layerDashboardsData pipelines

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn