Forward Deployed Product Manager

Sendbird
San Mateo
Workplace: HybridFull timeFunction: Product ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership","Customer focus"]

Forward Deployed Product Manager leads high-impact customer deployments of the AI Agent platform from pilot to production, bridging customer feedback with the product roadmap. You’ll work closely with customers, product and engineering teams, design production-grade agents, and contribute to internal tooling. This hybrid role requires travel and office presence in the San Mateo area.

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FursaFursa
Sendbird
Sendbird
9 months ago

Forward Deployed Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Forward Deployed Product Manager leads high-impact customer deployments of the AI Agent platform from pilot to production, bridging customer feedback with the product roadmap. You’ll work closely with customers, product and engineering teams, design production-grade agents, and contribute to internal tooling. This hybrid role requires travel and office presence in the San Mateo area.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers to understand their business needs and design production-grade agents that deliver measurable value.
  • •Capture insights from the field and turn them into clear feedback for product and engineering teams.
  • •Contribute to internal tooling and playbooks that enable faster and more reliable future deployments.
  • •Lead deployments from pilot to production in collaboration with engineering and customer success teams.
  • •Distill vague customer needs into clear product outcomes and drive progress with ownership and speed.
Travel: Medium travel

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kRemote WorkLearning Budget

Key Requirements

  • •2-4 years in a PM or product-facing role (consulting firms a plus)
  • •CS degree or other technical equivalent
  • •You understand code but want to be more business-facing
  • •Hands-on mindset—build, test, and iterate with engineers and customers
  • •Ability to distill complex needs into clear product outcomes
Experience:2-4 yearsAISaaS
Education:Bachelor's
Skills:CommunicationProblem-solvingLeadershipCustomer focus
Languages:English
Tech Stack:AI toolsFrameworksAgent-based systemsLLM pipelinesAI/ML tooling

Company Brief

Sendbird
Provides a real-time messaging platform and APIs for in-app chat, voice, and video experiences, enabling businesses to integrate scalable communications into mobile and web applications across industries.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2013
WebsiteLinkedIn