Major Incident Manager with German (Timisoara, RO)

Atos
Romania
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Leadership","Stakeholder management","Problem-solving","Team coordination"]

Lead and coordinate major incident resolution across global technical teams, driving rapid troubleshooting and recovery. You’ll manage cross-functional virtual teams, ensure proper severity handling, and communicate clearly with senior stakeholders during high-pressure incidents, while leveraging ITIL practices and German-English bilingual communication.

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Atos
Atos
6 months ago

Major Incident Manager with German (Timisoara, RO)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead and coordinate major incident resolution across global technical teams, driving rapid troubleshooting and recovery. You’ll manage cross-functional virtual teams, ensure proper severity handling, and communicate clearly with senior stakeholders during high-pressure incidents, while leveraging ITIL practices and German-English bilingual communication.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Oversee critical (P1/Major Incident) incident resolution in complex environments, coordinating internal and external support teams globally.
  • •Lead virtual teams of technical resources from all areas to drive troubleshooting and recovery with confidence and authority.
  • •Ensure engagement and focus of resolvers for impact and timely decision-making.
  • •Verify the severity of incidents to apply the correct level of Incident Management processes.
  • •Communicate clearly during incidents to senior and executive management, and manage shift/on-call patterns.

Key Requirements

  • •Fluent in German and English.
  • •Strong incident management experience with P1/Major Incidents and ability to manage high-pressure situations.
  • •Ability to lead virtual technical teams across multiple disciplines and drive troubleshooting and recovery.
  • •Operational knowledge of ITIL practices and incident management processes; ITIL Foundation/Intermediate is a plus.
  • •Excellent communication and stakeholder management skills, with the ability to coordinate shift/on-call patterns and manage executive-level communications.
Experience:ITILIncident managementIT operations
Skills:CommunicationLeadershipStakeholder managementProblem-solvingTeam coordination
Certifications:ITIL
Languages:GermanEnglish
Tech Stack:ServiceNowMicrosoft Office

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn