Online Leads - Ilocos

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer-service"]

Customer Service Consultant handles inbound calls to deliver exceptional service, answering inquiries about products and services, processing payments, and performing general account maintenance. The role may include up-selling to new products, requires strong communication and multitasking across multiple CRM applications, and supports a high-volume inbound call environment within the Leisure and Travel sector.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
1 year ago

Online Leads - Ilocos

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service Consultant handles inbound calls to deliver exceptional service, answering inquiries about products and services, processing payments, and performing general account maintenance. The role may include up-selling to new products, requires strong communication and multitasking across multiple CRM applications, and supports a high-volume inbound call environment within the Leisure and Travel sector.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Up-selling customers to new products or services may be encouraged
  • •Support a high volume of inbound calls with professionalism and accuracy using CRM applications
  • •Collaborate with team members to meet performance goals and deliver a positive customer experience

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:Leisure And Travel
Education:High School
Skills:CommunicationMultitaskingCustomer-service
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookExcelWord

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor