Cards Business Support (UAE National role)

Support the Sales Quality function by conducting post-sale QA for credit card applications sourced via third-party agents in the Direct Oversight Mode (DOM). Make outbound verification calls, confirm customer consent, review application details, monitor sales calls, and assess adherence to scripts, product positioning, and compliance requirements. Identify and escalate mis-selling or non-compliance, complete QA scorecards and documentation, and highlight recurring issues to improve QA processes and customer experience.