Customer Success Lead - West Coast (Remote)

n8n
California, Texas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Cross-functional collaboration","Communication","Conflict resolution","Data-driven decision-making"]

Lead a team of Guided and High Touch Customer Success Managers for strategic customers across the West and Central regions. You’ll recruit, develop, and manage people while building scalable CS playbooks, territory planning, and operating cadences. Partner closely with Sales, Product, and Support to ensure seamless customer journeys, drive value realization using data, and advocate for customers internally.

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FursaFursa
n8n
n8n
14 hours ago

Customer Success Lead - West Coast (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead a team of Guided and High Touch Customer Success Managers for strategic customers across the West and Central regions. You’ll recruit, develop, and manage people while building scalable CS playbooks, territory planning, and operating cadences. Partner closely with Sales, Product, and Support to ensure seamless customer journeys, drive value realization using data, and advocate for customers internally.
Location: California, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers.
  • •Design processes, playbooks, and automations that improve customer success and scale value delivery efficiently.
  • •Own territory planning and establish an operating cadence to keep the team focused on key priorities and address risks or blockers.
  • •Build trusted partnerships with Sales, Product, and Support to deliver a seamless customer journey.
  • •Use data to inspect performance, identify insights, and coach the team to continuously raise the bar.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkHealth InsuranceDentalVision401kLearning Budget

Key Requirements

  • •2+ years of people management experience hiring, developing, and retaining high-performing ICs.
  • •10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles supporting large enterprises.
  • •Proven ability to collaborate cross-functionally with internal and external stakeholders.
  • •Tech industry experience with relevant subject-matter expertise.
  • •Bachelor’s degree+ (preferably in a technical or engineering field).
Education:Bachelor's
Skills:LeadershipCross-functional collaborationCommunicationConflict resolutionData-driven decision-making
Languages:English
Tech Stack:AIAutomationN8n

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

n8n
n8n provides a fair‑code workflow automation and orchestration platform that lets technical teams connect apps, build complex automations and integrate AI/LLMs via a visual, node‑based interface; available self‑hosted or cloud‑hosted.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor