Senior Director, Field Service

Salesforce
London
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Executive presentation","Customer-centric innovation"]

Lead strategic growth and execution for Salesforce’s Field Service business within enterprise customers. Drive long-term strategy and GTM execution, partner with Product, Engineering, Sales, Customer Success, and Professional Services, and act as executive sponsor for transformational engagements. Own the technical solution strategy for complex opportunities, guide teams on architectures and due diligence, and mentor a high-impact field service leadership team while accelerating adoption of Agentforce, AI-driven operations, scheduling optimization, and asset management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
2 months ago

Senior Director, Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead strategic growth and execution for Salesforce’s Field Service business within enterprise customers. Drive long-term strategy and GTM execution, partner with Product, Engineering, Sales, Customer Success, and Professional Services, and act as executive sponsor for transformational engagements. Own the technical solution strategy for complex opportunities, guide teams on architectures and due diligence, and mentor a high-impact field service leadership team while accelerating adoption of Agentforce, AI-driven operations, scheduling optimization, and asset management.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Director level

Key Responsibilities

  • •Define and execute long-term Field Service growth strategy, market expansion, and GTM execution.
  • •Partner with Product and Engineering leadership to influence roadmap priorities based on customer needs and market trends.
  • •Lead technical solution strategy for the most complex and strategic Field Service opportunities and support enterprise sales with clear outcomes using Salesforce Field Service and Agentforce.
  • •Facilitate executive-level customer workshops, value assessments, and digital transformation discussions.
  • •Build, develop, and mentor a Field Service leadership team, establishing operating frameworks and cross-functional alignment to deliver unified customer experiences.

Key Requirements

  • •10+ years in enterprise software, SaaS, solution engineering, product strategy, technical consulting, or related technical pre-sales leadership roles.
  • •Proven track record of leadership (typically 6+ years) building, scaling, and mentoring distributed technical or solution teams.
  • •Deep expertise in Field Service Management (FSM), workforce optimization, scheduling, dispatching, mobile workforce solutions, or asset management.
  • •Demonstrated experience guiding enterprise-scale digital transformation and cloud migration initiatives.
  • •Bachelor’s degree in Computer Science/Software Engineering/Information Technology (or related technical field), or equivalent practical experience.
Experience:10+ yearsEnterprise softwareSaaSSolution engineeringTechnical pre-sales
Education:Bachelor's in Computer Science, Software Engineering, Information Technology, or related technical field
Skills:LeadershipMentoringCommunicationExecutive presentationCustomer-centric innovation
Certifications:Salesforce certifications
Tech Stack:Salesforce Field ServiceAgentforceAIAPIsCloud environments

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor