NTT

2 months ago

Contact Center Engineer - Genesys Cloud

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Design and deliver enterprise contact center solutions using Cisco, Genesys, and Webex ecosystems across on-prem and cloud environments. Own end-to-end work from architecture and implementation through stabilization in high-availability systems. Configure and integrate components like IVR, routing, agent desktop, reporting, and omnichannel features, and troubleshoot performance and stability. Collaborate with customers, architects, and delivery teams on large-scale migration and deployment projects.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Design and deliver end-to-end contact center solutions across on-premise platforms and cloud services.
•Lead technical implementation and migration projects across on-prem, cloud, and hybrid scenarios.
•Configure and integrate contact center components including IVR, routing, agent desktop, reporting, and omnichannel.
•Troubleshoot and optimize routing logic, performance, and system stability.
•Collaborate with customers, architects, and project teams throughout the full delivery lifecycle.

Travel: Low travel

Key Requirements

•Fluency in English and Hungarian languages.
•Willingness to visit clients regularly across Budapest/Pest County.
•Hands-on experience with at least one major contact center platform: Cisco Unified Contact Center Enterprise (UCCE/PCCE), Genesys Cloud, or Cisco Webex Contact Center.
•Proven experience designing and delivering enterprise-scale contact center solutions.
•Solid understanding of telephony technologies (SIP, VoIP, call routing, gateways, SBCs) and experience with integration technologies (APIs, CRM systems, reporting platforms) plus CTI application integration/development.

Languages:EnglishHungarian

Tech Stack:Genesys CloudCisco Unified Contact Center Enterprise (UCCE/PCCE)Cisco Webex Contact CenterIVRRoutingAgent desktopReportingOmnichannelSIPVoIPCall routingGatewaysSBCsAPIsCRM systemsReporting platformsCTI application integrationCTI application developmentTelephony technologies

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT