Customer Experience Manager
MongoDB
Austin, Boston, Denver, New York
Workplace: HybridFull timeUSD 106,000 - 208,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Analytical skills","Customer empathy","Executive communication","Stakeholder influence","Storytelling"]Own and evolve customer listening and experience measurement across the entire customer lifecycle, turning structured and unstructured signals into a unified view. Leverage AI, natural language processing, and sentiment analysis to identify themes, friction points, and early warning risks. Partner cross-functionally to drive systemic CX improvements and closed-loop feedback, translating insights into clear recommendations that influence decisions and accountability.
