Broadcom

1 month ago

Mainframe Technical Support Engineer - Storage Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide expert technical support for Mainframe Storage Management, delivering timely solutions and clear communications to customers. Work across lab environments to replicate issues, investigate defects, share knowledge, and coordinate with Development. Participate in on-call rotations and continuously expand product and technical knowledge in a team-focused environment at Broadcom.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Prioritize and balance workload to manage multiple cases; collaborate with team members on case resolution.
•Analyze customer data to research and formulate solutions; share product updates and knowledge documents to prevent issues.
•Investigate complex product defects using logs, dumps, debuggers, and product code review; coordinate with Development as needed.
•Maintain lab environments to replicate customer issues; share configuration best practices; identify upgrade/deployment barriers.
•Communicate business impact of issues to Development; help prioritize and select solutions.

Pay and Benefits

Salary: 73,100 - 117,000 annually

Perks:Health Insurance401kEsppEapPaid LeavePaid Holidays

Key Requirements

•Bachelor's Degree (or global equivalent) in Computer Science or related technical discipline
•5+ years in a Mainframe environment (software support or systems programming)
•Strong customer service and communication skills
•Proficiency with mainframe technologies (z/OS, z/VM, z/VSE; JCL, ISPF, REXX, USS, SMP/E, zOSMF)
•Storage Management experience (Storage Architect/Engineer/Administrator) and familiarity with disk, virtual tape and physical tape technologies

Experience:5+ yearsMainframeIT

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkSelf-direction

Languages:English

Tech Stack:Z/OSZ/VMZ/VSEJCLISPFREXXUSSSMP/EZOSMFDFHSMDFSMSRMMIEBCOPYIDCAMSIEBGENER

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Broadcom

1 month ago

Mainframe Technical Support Engineer - Storage Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Prioritize and balance workload to manage multiple cases; collaborate with team members on case resolution.
•Analyze customer data to research and formulate solutions; share product updates and knowledge documents to prevent issues.
•Investigate complex product defects using logs, dumps, debuggers, and product code review; coordinate with Development as needed.
•Maintain lab environments to replicate customer issues; share configuration best practices; identify upgrade/deployment barriers.
•Communicate business impact of issues to Development; help prioritize and select solutions.

Pay and Benefits

Salary: 73,100 - 117,000 annually

Perks:Health Insurance401kEsppEapPaid LeavePaid Holidays

Key Requirements

•Bachelor's Degree (or global equivalent) in Computer Science or related technical discipline
•5+ years in a Mainframe environment (software support or systems programming)
•Strong customer service and communication skills
•Proficiency with mainframe technologies (z/OS, z/VM, z/VSE; JCL, ISPF, REXX, USS, SMP/E, zOSMF)
•Storage Management experience (Storage Architect/Engineer/Administrator) and familiarity with disk, virtual tape and physical tape technologies

Experience:5+ yearsMainframeIT

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkSelf-direction

Languages:English

Tech Stack:Z/OSZ/VMZ/VSEJCLISPFREXXUSSSMP/EZOSMFDFHSMDFSMSRMMIEBCOPYIDCAMSIEBGENER

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn