High Touch Engineering Technical Leader

Cisco
Japan
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Teamwork","Logical thinking","Problem-solving","Communication","Challenge mindset"]

Deliver high-touch technical support and consulting for service provider networks, handling operational issue resolution and proposing solutions that improve customer outcomes. Create and present technical documentation and training for customer network operations teams, and serve as a technical consultation point. Work closely with engineers across Cisco teams supporting mobile, security, UC, and software architecture topics, with opportunities to influence new business ideas and build your technical expertise.

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Cisco
Cisco
3 months ago

High Touch Engineering Technical Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Deliver high-touch technical support and consulting for service provider networks, handling operational issue resolution and proposing solutions that improve customer outcomes. Create and present technical documentation and training for customer network operations teams, and serve as a technical consultation point. Work closely with engineers across Cisco teams supporting mobile, security, UC, and software architecture topics, with opportunities to influence new business ideas and build your technical expertise.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Resolve issues related to service provider network operations and maintenance.
  • •Provide consulting and proposal support for service provider network operations and maintenance.
  • •Create, investigate, and explain technical documentation for customer network operations teams.
  • •Plan, prepare, and deliver technical training for customer network operations teams.
  • •Act as a technical consulting or inquiry point for customer network operations teams.

Key Requirements

  • •Experience as a network engineer across requirements definition, design/build, and operations.
  • •Hands-on experience with network equipment and Cisco network products, including configuration writing, network building, and lab-based validation.
  • •Experience providing consulting, design/build, operations, and technical support for service provider networks.
  • •Ability to create Japanese technical reports and technical training materials, and deliver technical presentations.
  • •Collaboration and communication skills with relevant stakeholders, including English proficiency for working with overseas engineers (especially reading/writing).
Skills:TeamworkLogical thinkingProblem-solvingCommunicationChallenge mindset
Certifications:CCIECCNPDevNet Associate
Languages:JapaneseEnglish
Tech Stack:MPLSSegment RoutingPythonJSONIOS-XRIOS-XENX-OSIOSDevNet

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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