Manager Crew Training Business Operations (Emiratisation)

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Strategic planning","Change facilitation","Attention to detail"]

Lead and integrate administrative, logistical, and operational planning across Cabin Crew Training disciplines. Provide strategic oversight for business support services, training footprint and roster planning, facility management, and optimisation of training systems such as TMS and IOB. Manage operational reporting, budgets, vendor relationships, and compliance with HSE, quality, and emergency procedures, while partnering with internal and external stakeholders to ensure seamless, high-quality training delivery.

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FursaFursa
Emirates Group
Emirates Group
2 days ago

Manager Crew Training Business Operations (Emiratisation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and integrate administrative, logistical, and operational planning across Cabin Crew Training disciplines. Provide strategic oversight for business support services, training footprint and roster planning, facility management, and optimisation of training systems such as TMS and IOB. Manage operational reporting, budgets, vendor relationships, and compliance with HSE, quality, and emergency procedures, while partnering with internal and external stakeholders to ensure seamless, high-quality training delivery.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Define the strategic direction for training operations, including footprint planning and resource allocation across all Cabin Crew Training disciplines.
  • •Oversee Cabin Crew Training administrative functions such as course enrolments, training records, licensing, and reporting for accuracy and audit readiness.
  • •Manage Cabin Crew Training facilities (maintenance, upgrades, safety compliance) and oversee vendor relationships for high service standards.
  • •Ensure full compliance with Health Safety Environment (HSE), quality, and emergency procedures, including leading risk assessments.
  • •Lead system optimisation initiatives (e.g., TMS, IOB), deliver operational performance reporting, and develop/manage the CCT operations budget.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife InsuranceTravel Allowance

Key Requirements

  • •Completed degree or honors (12+3 equivalent) in Business Administration, Hospitality, or a related discipline.
  • •10+ years of experience in in-flight service/in-flight administration or business operations in a service industry or global leading airline.
  • •Proven leadership managing cross-functional teams and large-scale operational planning.
  • •Strong experience with training systems (e.g., TMS) plus data management and process optimisation.
  • •Excellent communication, stakeholder management, and strategic planning skills.
Experience:In-flight servicesGlobal airlinesCrew trainingCorporate learning
Education:Bachelor's in Business Administration, Hospitality, or related discipline
Skills:LeadershipStakeholder managementStrategic planningChange facilitationAttention to detail
Tech Stack:TMSIOB

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn