Technical Assistance Associate

Interactive Brokers Group
London
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Analytical thinking","Problem-solving","Adaptability"]

Provide client technical support for Interactive Brokers’ trading platforms and offerings by troubleshooting bugs and issues across desktop, mobile, and web applications. Serve as a liaison between clients and internal teams to ensure fast, effective resolution, including problem management for wide-scale technical events. Communicate clearly via phone, chat, and tickets, investigating and escalating client-reported platform problems while maintaining strong customer focus in a fast-changing environment.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Technical Assistance Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide client technical support for Interactive Brokers’ trading platforms and offerings by troubleshooting bugs and issues across desktop, mobile, and web applications. Serve as a liaison between clients and internal teams to ensure fast, effective resolution, including problem management for wide-scale technical events. Communicate clearly via phone, chat, and tickets, investigating and escalating client-reported platform problems while maintaining strong customer focus in a fast-changing environment.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide client support via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms across desktop, mobile, and web offerings.
  • •Troubleshoot and support IB web-based offerings, investigating and escalating client-reported issues.
  • •Perform problem management for wide-scale technical issues impacting clients.
  • •Act as a liaison between internal teams and clients to ensure prompt and effective resolution of bugs and issues.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusEquityHealth InsuranceDentalPensionMealCycle To

Key Requirements

  • •Fluency in English and German or French; other European languages are a plus.
  • •2+ years in a client-facing support role, including 2+ years working with Windows and Mac software and connectivity support.
  • •Bachelor’s degree, preferably in a technical field.
  • •Experience using support ticketing systems and managing client-reported technical issues.
  • •Excellent written and verbal communication skills and ability to work effectively in a team; adaptable to a changing technical environment.
Experience:2+ yearsFinancial servicesClient supportTrading platforms
Education:Bachelor's
Skills:CommunicationTeamworkAnalytical thinkingProblem-solvingAdaptability
Languages:EnglishGermanFrench
Tech Stack:WindowsMacOSLinuxAndroidIOSWeb applicationsSupport ticketing systemsConnectivity support

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn