P&C Service Associate (Night Shift) (Pasig City, PH, 1605)

SAP
Philippines
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer service","Curiosity","Attention to detail","Team collaboration","Responsibility"]

Be the first point of contact for SAP employees’ HR questions within the global P&C HRdirect team. You’ll answer inquiries through ticketing, email, chat, and phone; research and maintain the HR knowledge database; and resolve low-to-medium complexity issues with growing independence. The role also includes learning HR systems and digital tools, updating content, and suggesting improvements to simplify the employee experience.

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SAP
SAP
2 hours ago

P&C Service Associate (Night Shift) (Pasig City, PH, 1605)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Be the first point of contact for SAP employees’ HR questions within the global P&C HRdirect team. You’ll answer inquiries through ticketing, email, chat, and phone; research and maintain the HR knowledge database; and resolve low-to-medium complexity issues with growing independence. The role also includes learning HR systems and digital tools, updating content, and suggesting improvements to simplify the employee experience.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Graduate level

Key Responsibilities

  • •Answer HR questions via ticketing system, email, chat, and phone.
  • •Research information and help keep the Knowledge Database up to date with internal stakeholders.
  • •Resolve low-to-medium complexity HR issues with growing independence.
  • •Learn and use HR systems, content management, automation tools, and AI features.
  • •Suggest improvements to simplify and enhance the employee experience.
Travel: Low travel

Key Requirements

  • •Strong English communication skills.
  • •Some experience in a customer-facing role.
  • •Interest in HR, technology, and digital tools, with motivation to build a long-term HR career.
  • •Enjoy helping others and solving problems, with a responsible, detail-oriented, and eager-to-learn approach.
  • •HR experience is an advantage.
Skills:CommunicationProblem-solvingCustomer serviceCuriosityAttention to detailTeam collaborationResponsibility
Languages:English
Tech Stack:Ticketing systemEmailChatPhoneKnowledge databaseHR systemsContent managementAutomation toolsAI features

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor