Starlink Resell Manager

Armada
California
Workplace: RemoteFull timeUSD 48,950 - 61,180 annuallyFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Attention to detail","Analytical skills","Written and verbal communication","Organization","Problem-solving"]

Own the day-to-day operational support for Starlink reseller accounts, ensuring fast and accurate order intake, processing, and status tracking. Coordinate with provisioning, logistics, and fulfillment teams to prevent delays and resolve ordering or service issues. Support reseller onboarding, renewal readiness, and at-risk account escalation, while partnering cross-functionally on pricing/product changes and maintaining CRM/order data hygiene. Track order and satisfaction metrics and help improve ordering playbooks and reseller documentation.

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FursaFursa
Armada
Armada
3 days ago

Starlink Resell Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the day-to-day operational support for Starlink reseller accounts, ensuring fast and accurate order intake, processing, and status tracking. Coordinate with provisioning, logistics, and fulfillment teams to prevent delays and resolve ordering or service issues. Support reseller onboarding, renewal readiness, and at-risk account escalation, while partnering cross-functionally on pricing/product changes and maintaining CRM/order data hygiene. Track order and satisfaction metrics and help improve ordering playbooks and reseller documentation.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for Starlink reseller order intake, processing, and status tracking across the ordering lifecycle.
  • •Coordinate with internal provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and service orders.
  • •Act as a responsive day-to-day contact for assigned reseller accounts, addressing questions about ordering, account status, and service.
  • •Support reseller onboarding and partner with Account Managers on renewal readiness, account health monitoring, and at-risk identification.
  • •Track and report on order volume, fulfillment timelines, and reseller satisfaction metrics, and provide updates on account activity and emerging trends.

Pay and Benefits

Salary: USD 48,950 - 61,180 annually

Key Requirements

  • •Bachelor’s degree or equivalent professional experience.
  • •0–2 years of experience in account management, customer support, sales operations, or a related customer-facing role.
  • •Strong attention to detail and comfort managing multiple projects simultaneously.
  • •Strong analytical skills with Excel proficiency.
  • •Proficiency with CRM and order management tools (e.g., Salesforce or similar).
Experience:0MSPResellerChannel partnerTelecommunicationsLogisticsFulfillment
Education:Bachelor's
Skills:Attention to detailAnalytical skillsWritten and verbal communicationOrganizationProblem-solving
Languages:English
Tech Stack:ExcelCRMSalesforceOrder managementCPQLogisticsFulfillment

Company Brief

Armada
Builds software tools for developing, testing, and operating autonomous vehicle systems, including simulation, perception, and fleet orchestration components to accelerate safe deployment of self-driving vehicles and robotics applications.
Industry: Robotics
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