Technical Product Support Engineer III

Applied Materials
United States
Workplace: OnsiteFull timeUSD 96,000 - 132,000 annuallyFunction: Communications, PR & CommunitySkills: ["Problem-solving","Interpersonal skills","Leadership"]

Provide hands-on technical product support for a specific customer, serving as the escalation focal point and intermediary between the customer and internal engineering teams. Support Alpha/Beta sites for new hardware, process, or software work, including installation, operation, calibration, service, and testing. Drive ECO review and communication, generate performance reporting (e.g., MTBF/MTBI/availability), and create and ensure field implementation of documentation and support plans.

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FursaFursa
Applied Materials
Applied Materials
1 week ago

Technical Product Support Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide hands-on technical product support for a specific customer, serving as the escalation focal point and intermediary between the customer and internal engineering teams. Support Alpha/Beta sites for new hardware, process, or software work, including installation, operation, calibration, service, and testing. Drive ECO review and communication, generate performance reporting (e.g., MTBF/MTBI/availability), and create and ensure field implementation of documentation and support plans.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own technical support responsibilities for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
  • •Act as intermediary and field escalation focal point between customer and division; provide technical support and documentation to diagnose, troubleshoot, repair, and debug equipment.
  • •Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware, process, or software designs in-house or on engineering tools.
  • •Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on customer tools.
  • •Initiate and review ECOs, generate performance metrics (MTBF, MTBI, availability), and support documentation creation/review (CENs, BKMs) for field implementation.
Travel: Extensive travel

Pay and Benefits

Salary: USD 96,000 - 132,000 annually
Equity and Bonus:Equity
Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Provide technical support for a specific customer across escalations, installations, improvement programs, and upgrades.
  • •Serve as the intermediary and field escalation focal point with strong technical support and documentation skills.
  • •Support Alpha Site activities for installation, operation, calibration, service, and testing of new hardware, process, or software designs.
  • •Support Beta Site activities for installation, operation, calibration, service, and/or testing on customer tools.
  • •Demonstrate conceptual and practical expertise in your discipline and apply judgment to solve complex problems.
Skills:Problem-solvingInterpersonal skillsLeadership

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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