Gomotive

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Technical Account Manager (TAM) to join our Global Technical Support organization, bridging relationship management with high-level problem solving. You’ll own strategic account health, mentor engineers, drive proactive programs, perform root-cause analysis, and advocate for customers across Support, Product, and Engineering to influence requirements and improve the customer experience.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts; build proactive partnerships and maintain account-specific technical documentation.
•Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
•Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
•Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
•Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.

Key Requirements

•1 to 2 years of experience in Technical Support with a permanent employment status.
•Fluency in Spanish and English (spoken and written).
•Strong analytical skills with the ability to trace root causes using SQL and log parsing.
•Experience with hardware fault analysis, firmware upgrades, and change management.
•Technical degree in Computer Science or Engineering or equivalent practical experience; willingness to participate in on-call rotations.

Experience:1-2 years

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationTeamworkTime management

Languages:SpanishEnglish

Tech Stack:SQLLog parsingAPIsDatabasesFirmwareHardwareChange management

Company Brief

Gomotive

Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.

Industry: Supply Chain Technology

Website

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Gomotive

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts; build proactive partnerships and maintain account-specific technical documentation.
•Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
•Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
•Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
•Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.

Key Requirements

•1 to 2 years of experience in Technical Support with a permanent employment status.
•Fluency in Spanish and English (spoken and written).
•Strong analytical skills with the ability to trace root causes using SQL and log parsing.
•Experience with hardware fault analysis, firmware upgrades, and change management.
•Technical degree in Computer Science or Engineering or equivalent practical experience; willingness to participate in on-call rotations.

Experience:1-2 years

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationTeamworkTime management

Languages:SpanishEnglish

Tech Stack:SQLLog parsingAPIsDatabasesFirmwareHardwareChange management

Company Brief

Gomotive

Industry: Supply Chain Technology

Website