Senior Integration Support Specialist

Salla
Makkah
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Collaboration","Mentoring"]

Design and optimize scalable integration architectures connecting Salla’s Ecommerce SaaS platform with partner systems like ERP, CRM, payment gateways, and third-party apps. Build and maintain RESTful/SOAP APIs and Webhooks, ensure secure authentication (OAuth, JWT, OpenID Connect), and drive integration testing, troubleshooting, and version upgrades. Collaborate with product and engineering teams, support clients with tailored integrations, and maintain clear technical documentation while monitoring industry best practices.

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FursaFursa
Salla
Salla
2 days ago

Senior Integration Support Specialist

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Last checked: 13 hours agoStatus: Live

Job Summary

Design and optimize scalable integration architectures connecting Salla’s Ecommerce SaaS platform with partner systems like ERP, CRM, payment gateways, and third-party apps. Build and maintain RESTful/SOAP APIs and Webhooks, ensure secure authentication (OAuth, JWT, OpenID Connect), and drive integration testing, troubleshooting, and version upgrades. Collaborate with product and engineering teams, support clients with tailored integrations, and maintain clear technical documentation while monitoring industry best practices.
Location: Makkah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Design and develop robust integration architectures connecting the Ecommerce SaaS platform to external systems like ERP, CRM, and payment gateways.
  • •Design and maintain APIs for data exchange and interoperability, defining API specifications and ensuring standards compliance.
  • •Perform thorough integration testing for functionality, data accuracy, and error handling.
  • •Support clients by customizing integration workflows to meet specific requirements while maintaining scalability and reliability.
  • •Troubleshoot integration issues, provide support, and maintain documentation for integrations, APIs, and troubleshooting guides.

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Information Technology, or related field.
  • •4+ years of experience as an Integration Engineer, preferably in Ecommerce or SaaS.
  • •Strong proficiency in API design principles and patterns.
  • •Experience with integration technologies including RESTful APIs, SOAP, Webhooks, and messaging queues.
  • •Hands-on knowledge of authentication protocols and API security best practices, including OAuth 2.0, JWT, and OAuth/OpenID Connect.
Experience:4+ yearsEcommerceSaaS
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:Problem-solvingAnalytical skillsCommunicationCollaborationMentoring
Tech Stack:RESTful APIsSOAPWebhooksMessaging queuesAPI designOAuth 2.0JWTOAuth/OpenID ConnectEncryptionTokenizationIdentity managementShopifyMagentoWooCommerce

Company Brief

Salla
Provides an e-commerce platform that helps merchants create, manage, and grow online stores. The product includes storefront setup, payments, order management, shipping integrations, and tools for sales and customer engagement.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn