Kraken

5 days ago

COO, Head of Operations (PCF-42), Payward Ireland Ltd

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Oversee daily operations for Payward Ireland’s European E-money Institution (EMI), driving operational efficiency and scaling as Kraken grows. Own regulatory compliance with E-money and Payment Services Regulations (EMI/PSRs), strengthen internal controls, and manage operational risk, incidents, outsourcing oversight, and fraud operations. Lead technology and customer experience efforts, support strategic initiatives, and collaborate with senior executives and stakeholders as an approved PCF-42 COO.

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: CXO level

Key Responsibilities

•Oversee the daily operations of the EMI to ensure processes run smoothly, and implement operational strategies supporting growth and scalability.
•Ensure compliance with EMI/PSR requirements via robust internal controls, and collaborate with compliance to prepare for regulatory audits and accurate reporting.
•Identify, assess, and manage operational risks; oversee crisis and incident management plans to maintain business continuity.
•Provide outsourcing oversight, including regulatory queries and monitoring outsourced service providers against service levels and risk indicators.
•Oversee fraud operations, technology infrastructure and security, and customer experience activities including feedback handling and dispute resolution.

Key Requirements

•Eligible to work in Ireland or willing to relocate to Ireland.
•15+ years of operational leadership experience, preferably in financial services or crypto-asset industry.
•Strong understanding of EMI, PSRs, and wider European regulatory frameworks.
•Strong leadership, strategic thinking, financial acumen, and excellent communication skills.
•Bachelor’s degree in Business Administration, Finance, Operations Management, or related field; advanced degree preferred.

Experience:15+ yearsFinancial servicesCrypto-assetCrypto exchangesE-money

Education:Bachelor's

Skills:LeadershipStrategic thinkingCommunicationFinancial acumenOperational problem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kraken

Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Kraken

5 days ago

COO, Head of Operations (PCF-42), Payward Ireland Ltd

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: CXO level

Key Responsibilities

•Oversee the daily operations of the EMI to ensure processes run smoothly, and implement operational strategies supporting growth and scalability.
•Ensure compliance with EMI/PSR requirements via robust internal controls, and collaborate with compliance to prepare for regulatory audits and accurate reporting.
•Identify, assess, and manage operational risks; oversee crisis and incident management plans to maintain business continuity.
•Provide outsourcing oversight, including regulatory queries and monitoring outsourced service providers against service levels and risk indicators.
•Oversee fraud operations, technology infrastructure and security, and customer experience activities including feedback handling and dispute resolution.

Key Requirements

•Eligible to work in Ireland or willing to relocate to Ireland.
•15+ years of operational leadership experience, preferably in financial services or crypto-asset industry.
•Strong understanding of EMI, PSRs, and wider European regulatory frameworks.
•Strong leadership, strategic thinking, financial acumen, and excellent communication skills.
•Bachelor’s degree in Business Administration, Finance, Operations Management, or related field; advanced degree preferred.

Experience:15+ yearsFinancial servicesCrypto-assetCrypto exchangesE-money

Education:Bachelor's

Skills:LeadershipStrategic thinkingCommunicationFinancial acumenOperational problem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kraken

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 4.2

Website LinkedIn Glassdoor