Senior Enterprise Customer Success Manager

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship management","Discovery","Cross-functional collaboration","Customer focus"]

Drive the adoption and positive experience of Datadog’s most strategic Enterprise customers, partnering with Sales and Technical Solutions from onboarding through maturity. Own and project-manage customer onboarding, define customer success plans, and align continuously with decision makers on the impact of their investment. Use usage trend analysis to identify renewal opportunities and risks while building influential relationships cross-functionally with internal teams.

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DataDog
DataDog
1 month ago

Senior Enterprise Customer Success Manager

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Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Drive the adoption and positive experience of Datadog’s most strategic Enterprise customers, partnering with Sales and Technical Solutions from onboarding through maturity. Own and project-manage customer onboarding, define customer success plans, and align continuously with decision makers on the impact of their investment. Use usage trend analysis to identify renewal opportunities and risks while building influential relationships cross-functionally with internal teams.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with Sales and Technical Solutions to drive customer adoption from onboarding through maturity.
  • •Own and project-manage onboarding for new customers.
  • •Discover, own, and manage each customer’s success plan.
  • •Ensure alignment with decision makers on the impact of their Datadog investment.
  • •Monitor and analyze usage trends to identify renewal opportunities and risks.
Travel: Medium travel

Pay and Benefits

Perks:RsusEspp

Key Requirements

  • •Minimum 5+ years in Customer Success or Account Management within B2B SaaS, ideally serving a technical audience.
  • •Experience managing a portfolio of Enterprise accounts.
  • •Strong ability to drive discovery to understand customer pain points, objectives, and priorities.
  • •Expert communicator of complex concepts, adapting messaging to different audience expectations.
  • •Ability to travel for customer onsite visits and events as required.
Experience:5+ yearsB2B SaaSEnterpriseTechnical audience
Skills:CommunicationRelationship managementDiscoveryCross-functional collaborationCustomer focus
Languages:JapaneseEnglish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn