Lexus of Clearwater - Service Advisor

AutoNation
United States
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer experience"]

Serve as the main point of contact between Service Technicians and customers at a state-of-the-art dealership service department. Prepare and confirm appointments, greet customers, assess vehicle needs through inspections and test drives, and explain technician recommendations in clear, consultative language. Use up-sell opportunities to meet sales and customer satisfaction goals, create transparent repair orders, coordinate with technicians and parts, and follow up to ensure customer loyalty.

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FursaFursa
AutoNation
AutoNation
4 weeks ago

Lexus of Clearwater - Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the main point of contact between Service Technicians and customers at a state-of-the-art dealership service department. Prepare and confirm appointments, greet customers, assess vehicle needs through inspections and test drives, and explain technician recommendations in clear, consultative language. Use up-sell opportunities to meet sales and customer satisfaction goals, create transparent repair orders, coordinate with technicians and parts, and follow up to ensure customer loyalty.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Set, confirm, and prepare customer appointments for a great service experience
  • •Greet customers and determine vehicle needs using customer information and vehicle walk-around inspections and test drives
  • •Use consultative selling to help customers plan for ongoing required maintenance and suggest up-sell opportunities
  • •Produce transparent repair orders including cost and time estimates
  • •Communicate with technicians and parts associates to ensure timely completion, then follow up with customers on status and satisfaction

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionParental Leave

Key Requirements

  • •High school diploma or equivalent
  • •Proven ability to provide an exceptional customer experience
  • •Ability to set and achieve targeted goals
  • •Demonstrated communication, consultative, interpersonal and organizational skills
  • •Valid in-state driver’s license and an acceptable, safe driving record
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer experience
Licenses:Driver's license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn