Team Member Credit & Collect-T2-II

American Express
Gurugram
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Negotiation","Empathy","Organization","Teamwork"]

Engage with customers experiencing financial hardship by handling calls empathetically and focusing on practical solutions. Assess each customer’s financial situation, determine eligibility for support programs, and develop, negotiate, and monitor tailored hardship support plans in line with regulatory and company guidelines. Maintain accurate interaction and case records, collaborate with internal credit, collections, compliance, and legal teams, and ensure compliance with applicable legislation and hardship coding.

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FursaFursa
American Express
American Express
1 day ago

Team Member Credit & Collect-T2-II

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Last checked: 3 minutes agoStatus: Live

Job Summary

Engage with customers experiencing financial hardship by handling calls empathetically and focusing on practical solutions. Assess each customer’s financial situation, determine eligibility for support programs, and develop, negotiate, and monitor tailored hardship support plans in line with regulatory and company guidelines. Maintain accurate interaction and case records, collaborate with internal credit, collections, compliance, and legal teams, and ensure compliance with applicable legislation and hardship coding.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Engage with customers experiencing financial hardship via phone in an empathetic, solution-focused manner.
  • •Assess individual financial situations and determine eligibility for support programs or payment arrangements.
  • •Develop, negotiate, and monitor tailored hardship support plans aligned with regulatory and company guidelines.
  • •Maintain accurate records of all customer interactions and case resolutions.
  • •Collaborate with internal teams (credit, collections, compliance, and legal) to support holistic customer outcomes and ensure compliance.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirement

Key Requirements

  • •Experience in hardship or a credit and collections environment (preferred).
  • •Strong communication and negotiation skills for sensitive customer conversations.
  • •Ability to show empathy and professionalism when handling difficult cases.
  • •Knowledge of financial hardship principles, regulatory guidelines, and debt management practices.
  • •Strong organizational skills to manage multiple cases simultaneously.
Experience:Credit and collectionsFinancial hardship
Education:Bachelor's
Skills:CommunicationNegotiationEmpathyOrganizationTeamwork

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn