Collections Analyst

HP
Mexico
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Conflict resolution","Analysis","Problem-solving","Prioritization","Influence"]

Analyze and resolve customer payment claims, deductions, and disputes for delinquent accounts. Investigate non-payment trends, partner with internal teams to drive resolution, and initiate dispute processes through the appropriate HP workflows. Assess at-risk customers and recommend account strategies to prevent delinquencies. Apply intermediate knowledge across finance, collections, accounting concepts, and logistics/document processes while following established guidelines and policies.

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FursaFursa
HP
HP
2 days ago

Collections Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Analyze and resolve customer payment claims, deductions, and disputes for delinquent accounts. Investigate non-payment trends, partner with internal teams to drive resolution, and initiate dispute processes through the appropriate HP workflows. Assess at-risk customers and recommend account strategies to prevent delinquencies. Apply intermediate knowledge across finance, collections, accounting concepts, and logistics/document processes while following established guidelines and policies.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Analyze and research customer claims and deductions to determine the communication method to facilitate payment or resolution.
  • •Resolve disputes related to customer payment on delinquent accounts and negotiate to ensure payment.
  • •Recognize trends for non-payment and resolve issues by engaging internal partners.
  • •Initiate the dispute resolution process with internal HP partners and ensure resolution for both HP and the customer.
  • •Analyze at-risk customers and recommend account strategies to prevent delinquencies.

Key Requirements

  • •First level university degree with a focus in business or economics recommended, or equivalent experience.
  • •Typically 2-4 years of experience in collection, accounts payable, or logistics.
  • •Intermediate written and verbal communication skills for stakeholder interactions.
  • •Intermediate analysis skills to identify trends for improvement.
  • •Intermediate accounting knowledge and problem-solving skills within defined practices and procedures.
Experience:2-4 yearsCollectionsAccounts payableLogistics
Education:Bachelor's in business or economics
Skills:CommunicationNegotiationConflict resolutionAnalysisProblem-solvingPrioritizationInfluence

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
WebsiteLinkedIn