Customer Success Technical Advisor

Trend Micro
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Interpersonal skills","Communication","Service orientation","Problem-solving","Self-managed"]

Serve as the primary technical point of contact for key and premium customers of TrendAI, owning end-to-end deployment, support, and account relationship. You will install, configure, test, and maintain solutions; handle escalations, incidents, and outages; manage technical cases and documentation; and collaborate with customer IT/Cloud/DevOps teams and SOC to integrate security across the SDLC. Deliver trusted-advisor guidance, provide 24x7 crisis support, and drive retention through proactive threat assessments and training.

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FursaFursa
Trend Micro
Trend Micro
1 week ago

Customer Success Technical Advisor

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for key and premium customers of TrendAI, owning end-to-end deployment, support, and account relationship. You will install, configure, test, and maintain solutions; handle escalations, incidents, and outages; manage technical cases and documentation; and collaborate with customer IT/Cloud/DevOps teams and SOC to integrate security across the SDLC. Deliver trusted-advisor guidance, provide 24x7 crisis support, and drive retention through proactive threat assessments and training.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deploy, configure, test, and maintain TrendAI solutions across customer environments, including on-site and remote installation and support.
  • •Serve as technical support expert for escalations, incidents, outages, and infrastructure challenges through resolution.
  • •Actively own production-level incidents until full resolution and progress technical support cases with documentation.
  • •Administer security solutions and work with Application, Cloud, DevOps, IT, and development teams to integrate security across the SDLC.
  • •Act as account owner for nominated customers, providing proactive threat assessments/advisories, training, and relationship management with 24x7 crisis support.

Key Requirements

  • •4–6 years of post-sales technical support, system administration, or a related field.
  • •Hands-on experience deploying TrendAI/Trend Micro products.
  • •Experience supporting on-premise and Government Cloud (GCC), plus SaaS adoption.
  • •Hands-on experience with public cloud platforms such as AWS, GCP, or Azure.
  • •Strong knowledge of security and networking, including operating systems (Windows, Windows Server, Linux, Solaris) and network environments.
Experience:4-6 yearsPost-sales technical supportSystem administrationSecurityCloudOn-premise
Skills:Interpersonal skillsCommunicationService orientationProblem-solvingSelf-managed
Certifications:TCAPTSCEVCPCCNACCNPCISSPMCSESun Professional
Tech Stack:AWSGCPAzureTektonHarnessJenkinsTerraformCloudFormationAnsibleCI/CDInfrastructure as CodeWindowsWindows ServerLinuxSolarisSOCSDLC

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn