Citizens Bank

4 weeks ago

Customer Service Representative - Second Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide phone-based customer support for Citizens Bank customers, handling inquiries about balances, transfers, and online banking, while delivering high-quality solutions and building relationships. You will work second shift in a hybrid setup, participate in extensive training, and contribute to a customer-first experience by recommending products and services to meet banking needs.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back.
•Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
•Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Pay and Benefits

Salary: USD 22 hourly

Perks:Health Insurance401k

Key Requirements

•High School degree or equivalent
•Minimum 1 year of exceptional performance in a customer-facing role
•Computer proficiency
•Strong verbal communication
•Ability to multi-task in a fast-paced environment

Experience:1+ yearsCustomer serviceCall center

Education:High School

Skills:CommunicationProblem-solvingMultitaskingCustomer-focusedInterpersonal skills

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Customer Service Representative - Second Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back.
•Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
•Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

Pay and Benefits

Salary: USD 22 hourly

Perks:Health Insurance401k

Key Requirements

•High School degree or equivalent
•Minimum 1 year of exceptional performance in a customer-facing role
•Computer proficiency
•Strong verbal communication
•Ability to multi-task in a fast-paced environment

Experience:1+ yearsCustomer serviceCall center

Education:High School

Skills:CommunicationProblem-solvingMultitaskingCustomer-focusedInterpersonal skills

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website