Al Futtaim Group

1 week ago

Customer Service Associate (Fashion) | Retail | M&S | Qatar (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deliver exceptional customer service in a retail fashion store by handling inquiries and basic complaints, escalating issues as needed, and maintaining high store standards. Support visual merchandising and sales-floor cleanliness, participate in shipment receiving and restocking, and help ensure the store is fully stocked. Recommend products based on customer needs to drive upselling and cross-selling, and operate the cash register accurately in line with company payment policies.

Location: Qatar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers to provide a high level of service, assist with needs, and handle basic complaints with escalation as needed.
•Maintain visual merchandising standards and keep the sales floor clean and well-organized.
•Participate in receiving shipments, restocking the store, and supporting inventory management to keep items fully stocked.
•Recommend products based on customer needs, focusing on upselling and cross-selling, and stay updated on product information.
•Operate the cash register, process transactions, follow company payment handling policies, and maintain an organized checkout area.

Key Requirements

•Strong verbal communication and exceptional customer service skills.
•Ability to engage in upselling and cross-selling based on customer needs.
•Attention to detail to maintain store standards and cleanliness.
•Experience in customer-facing roles focused on providing excellent service.
•Experience operating cash registers and following cash handling procedures.

Skills:CommunicationCustomer serviceAttention to detailInterpersonal skillsUpselling

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

1 week ago

Customer Service Associate (Fashion) | Retail | M&S | Qatar (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Qatar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Engage with customers to provide a high level of service, assist with needs, and handle basic complaints with escalation as needed.
•Maintain visual merchandising standards and keep the sales floor clean and well-organized.
•Participate in receiving shipments, restocking the store, and supporting inventory management to keep items fully stocked.
•Recommend products based on customer needs, focusing on upselling and cross-selling, and stay updated on product information.
•Operate the cash register, process transactions, follow company payment handling policies, and maintain an organized checkout area.

Key Requirements

•Strong verbal communication and exceptional customer service skills.
•Ability to engage in upselling and cross-selling based on customer needs.
•Attention to detail to maintain store standards and cleanliness.
•Experience in customer-facing roles focused on providing excellent service.
•Experience operating cash registers and following cash handling procedures.

Skills:CommunicationCustomer serviceAttention to detailInterpersonal skillsUpselling

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor