Senior Business Analyst.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Analytical thinking","Documentation","Adaptability","Collaboration"]

Collaborate with stakeholders to gather and analyze user needs, translating them into functional specifications aligned to business objectives. Define expected outcomes and acceptance criteria, and drive process excellence through strategic improvement projects focused on optimization, cost reduction, and customer experience. Partner with project teams, subject matter experts, and end users during UAT, evaluate QA results, and leverage analytics to deliver measurable operational improvements.

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FursaFursa
Mashreq
Mashreq
1 day ago

Senior Business Analyst.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Collaborate with stakeholders to gather and analyze user needs, translating them into functional specifications aligned to business objectives. Define expected outcomes and acceptance criteria, and drive process excellence through strategic improvement projects focused on optimization, cost reduction, and customer experience. Partner with project teams, subject matter experts, and end users during UAT, evaluate QA results, and leverage analytics to deliver measurable operational improvements.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Collaborate with stakeholders to gather detailed requirements and analyze user needs into functional specifications.
  • •Ensure solutions align with business objectives and user expectations, documenting expected outcomes and acceptance criteria.
  • •Lead process excellence initiatives and strategic business improvement projects.
  • •Drive process optimization, cost reduction, customer experience, and operational excellence using analytics insights.
  • •Engage end users during UAT, evaluate QA results, and ensure product quality while working closely with the Head of the contact centre and subject matter experts.

Key Requirements

  • •Collaborate with stakeholders to gather detailed requirements and analyze user needs.
  • •Translate user needs into functional specifications and ensure alignment with business objectives.
  • •Document expected outcomes and define acceptance criteria for delivered solutions.
  • •Lead process excellence and strategic business improvement projects with a focus on customer experience and operational excellence.
  • •Engage with stakeholders, project teams, and end users, including during UAT to validate solutions and outcomes.
Skills:Stakeholder managementAnalytical thinkingDocumentationAdaptabilityCollaboration
Languages:US

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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