Middesk

1 month ago

Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Middesk’s Customer Experience team as a Support Associate in NYC, delivering best-in-class support to customers. You’ll become a product expert, handle inquiries end-to-end, guide onboarding and ongoing support, contribute to product documentation, and collaborate cross-functionally to improve processes and multi-team procedures. Onsite in New York five days a week with a focus on proactive communication and customer success.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Become an expert in our products and serve as a go-to resource for customers and colleagues
•Handle customer questions from start to finish autonomously
•Leverage email, video conferencing, and phone calls to help customers optimize product use including onboarding and ongoing support
•Contribute to internal product documentation and external customer-facing materials
•Work cross-functionally with EPD and GTM teams to implement new products, improve processes, and create multi-team procedures

Pay and Benefits

Salary: USD 31 hourly

Key Requirements

•Bachelor’s Degree or equivalent work experience
•Ability to commute to the NYC 5 days/week during onboarding (flexibility may be required later)
•Flexibility with changing job duties and responsibilities
•Time management and prioritization skills
•Proactive communication skills and ability to manage up across multiple time zones

Experience:FintechSaaS

Education:Bachelor's

Skills:CommunicationTime managementCustomer serviceProblem-solvingAttention to detail

Company Brief

Middesk

Provides B2B identity verification and business data infrastructure to help companies onboard, verify, and risk-assess businesses and their owners through APIs and workflow tools.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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Middesk

1 month ago

Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Become an expert in our products and serve as a go-to resource for customers and colleagues
•Handle customer questions from start to finish autonomously
•Leverage email, video conferencing, and phone calls to help customers optimize product use including onboarding and ongoing support
•Contribute to internal product documentation and external customer-facing materials
•Work cross-functionally with EPD and GTM teams to implement new products, improve processes, and create multi-team procedures

Pay and Benefits

Salary: USD 31 hourly

Key Requirements

•Bachelor’s Degree or equivalent work experience
•Ability to commute to the NYC 5 days/week during onboarding (flexibility may be required later)
•Flexibility with changing job duties and responsibilities
•Time management and prioritization skills
•Proactive communication skills and ability to manage up across multiple time zones

Experience:FintechSaaS

Education:Bachelor's

Skills:CommunicationTime managementCustomer serviceProblem-solvingAttention to detail

Company Brief

Middesk

Provides B2B identity verification and business data infrastructure to help companies onboard, verify, and risk-assess businesses and their owners through APIs and workflow tools.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn