Senior Customer Solutions Engineer

Fastly
Denver, San Francisco
Workplace: RemoteFull timeUSD 132,060 - 186,444 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Communication","Empathy","Relationship-building","Mentoring","Teamwork"]

Senior Customer Solutions Engineer (Mandarin-speaking) serves as the primary technical contact for Fastly customers, combining cloud, system, and Fastly architecture expertise with scripting and networking knowledge to advocate for customers, drive post‑sales success, and coordinate cross‑team initiatives that optimize implementation and growth.

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FursaFursa
Fastly
Fastly
4 months ago

Senior Customer Solutions Engineer

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Last checked: 7 minutes agoStatus: Live

Job Summary

Senior Customer Solutions Engineer (Mandarin-speaking) serves as the primary technical contact for Fastly customers, combining cloud, system, and Fastly architecture expertise with scripting and networking knowledge to advocate for customers, drive post‑sales success, and coordinate cross‑team initiatives that optimize implementation and growth.
Location: Denver, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the resident Fastly architect for your customer, representing and championing the customers’ needs within Fastly.
  • •Develop technical relationships with multiple customer contacts to understand their team, infrastructure, plans, and problems, and communicate technical concepts effectively to both DevOps and other stakeholders.
  • •Post-sales implementation of Fastly products (logging endpoints, image optimization, VCL coding) and document configuration for troubleshooting and engagement.
  • •Identify key challenges across accounts and develop balanced alternatives, coordinating internal escalation and support.
  • •Help investigate and recommend improvements to customer implementations, partnering with Sales and Account Management.
Travel: Low travel

Pay and Benefits

Salary: USD 132,060 - 186,444 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kEquityPaid LeavePaid HolidaysWellness StipendRetirement

Key Requirements

  • •8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services roles, ideally with CDN, Cloud, or internet infrastructure products.
  • •Strong relationship-building and communication skills (verbal and written).
  • •Strong technical background with customer orientation.
  • •Empathy and understanding of the customer.
  • •Technical experience with HTTP, TCP, TLS, DNS; scripting languages and web platforms (Varnish, VCL); *nix operating systems; understanding of network & system management; HTTP Live Streaming (HLS & DASH) workflows.
Experience:8+ yearsCDNCloudInternet infrastructure
Skills:CommunicationEmpathyRelationship-buildingMentoringTeamwork
Languages:MandarinEnglish
Tech Stack:HTTPTCPTLSDNSVarnishVCLLinuxHLSDASH

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn