Duty Manager (Southbourne, West Sussex, GB, PO10 8PG)

Serco
United Kingdom
Workplace: OnsitePart timeGBP 13.45+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Leadership","Organisation","Proactiveness"]

Lead the day-to-day operations of a local leisure centre, ensuring a safe, welcoming, and enjoyable experience for customers of all ages. You’ll take charge of health, safety, and quality, oversee opening/closing and daily rotas, and proactively resolve issues to maintain cleanliness and high standards. As a visible leader, you’ll coach colleagues, support commercial performance, and respond to feedback to drive member engagement and retention.

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FursaFursa
Serco
Serco
6 hours ago

Duty Manager (Southbourne, West Sussex, GB, PO10 8PG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a local leisure centre, ensuring a safe, welcoming, and enjoyable experience for customers of all ages. You’ll take charge of health, safety, and quality, oversee opening/closing and daily rotas, and proactively resolve issues to maintain cleanliness and high standards. As a visible leader, you’ll coach colleagues, support commercial performance, and respond to feedback to drive member engagement and retention.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead on health, safety, and quality, ensuring compliance and managing incidents and emergencies.
  • •Oversee daily operations, including opening/closing, managing rotas, and ensuring programmes are delivered effectively.
  • •Monitor the facility and proactively resolve issues to maintain cleanliness, safety, and presentation standards.
  • •Lead, coach, and develop colleagues to support consistent performance across the team.
  • •Act as a visible leader, responding to customer feedback and community needs while supporting commercial performance.

Pay and Benefits

Salary: GBP 13.45 hourly
Perks:Gym MembershipPaid LeavePension

Key Requirements

  • •Proven experience in a supervisory role within a leisure, retail, or hospitality environment.
  • •Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
  • •Commercial awareness, with experience supporting sales activity, member retention, or service improvement initiatives.
  • •Ability to organise, prioritise, and manage multiple operational demands effectively.
  • •First Aid At Work qualification desirable (training can be provided).
Experience:LeisureRetailHospitality
Skills:CommunicationInterpersonal skillsLeadershipOrganisationProactiveness
Certifications:First Aid At WorkDBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn