Staff Platform Manager, Quality

Lead the strategy, roadmap, and execution for Airbnb’s quality tooling platform used by global Support Quality teams. Own how quality products are built to evaluate and improve agent performance at scale, including prioritization frameworks and end-to-end automated quality evaluation. Partner with engineering, operations, and cross-functional stakeholders to define product standards, measure success metrics, and connect quality data across the agent lifecycle—raising the bar for consistent support quality.