Customer Service Professional for US Market (MX City Hybrid)

Handle a high volume of inbound calls in a fast-paced customer care environment for U.S. Card Members. Communicate effectively in English and Spanish to understand needs, tailor solutions, and reinforce card benefits and tenure. Use tools and resources to deliver first-contact resolution, address inquiries such as payments, rewards redemption, card replacement, and maintain performance against sales, quality, compliance, productivity, and customer metrics while protecting sensitive information.