Operations Strategy Lead

BJAK
London
Workplace: HybridFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Ownership","Accountability","Cross-functional collaboration","Problem-solving","Organisational skills"]

Own the operational backbone of the UK business by turning UK objectives into day-to-day execution. Lead and improve operations across customer support, internal workflows, and administration while building and developing an operations and admin team. Partner closely with the CEO, step in hands-on during escalations, and drive process improvement through bottleneck removal, automation, and systems that increase speed and reduce cost.

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BJAK
BJAK
2 days ago

Operations Strategy Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the operational backbone of the UK business by turning UK objectives into day-to-day execution. Lead and improve operations across customer support, internal workflows, and administration while building and developing an operations and admin team. Partner closely with the CEO, step in hands-on during escalations, and drive process improvement through bottleneck removal, automation, and systems that increase speed and reduce cost.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Define and execute operational strategies that support growth and align with UK objectives.
  • •Run day-to-day operations across customer service, administrative operations, and internal workflows to keep execution frictionless.
  • •Hire, lead, and develop an operations and admin team with a culture of ownership and accountability.
  • •Own process improvement by identifying bottlenecks, automating where possible, and implementing systems to reduce cost and increase speed.
  • •Lead customer support and step in hands-on during high-stakes or escalated cases, including overseeing company administration and internal operations.

Key Requirements

  • •Strong background in operations, execution, or internal business operations in tech or fintech environments.
  • •Proven experience leading operations and admin teams in high-expectation environments.
  • •Hands-on mindset to solve problems directly rather than only delegating.
  • •Strong organisational, execution, and problem-solving skills.
  • •Comfort operating in ambiguity and driving structure in fast-moving situations.
Experience:FintechSaaS
Skills:OwnershipAccountabilityCross-functional collaborationProblem-solvingOrganisational skills
Languages:English

Company Brief

BJAK
Bjak is a Malaysia-based insurtech that operates an online insurance comparison and distribution platform across SEA, simplifying purchase and servicing of motor and life insurance using digital tools and AI-enabled services.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Selangor, Malaysia
Founded: 2019
Glassdoor
Glassdoor: 2.5
WebsiteLinkedInGlassdoor