Sr Manager GBS HR Services (Porto, 13, PT)

Adidas
Porto
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 8+ yearsEducation: bachelorsSkills: ["People leadership","Stakeholder management","Communication","Analytical thinking","Continuous improvement"]

Lead end-to-end Workforce Administration services delivered from GBS Porto, ensuring accurate, timely, compliant, employee-focused execution across the employee lifecycle. You’ll drive operational governance through metrics, root-cause analysis, and continuous improvement, while partnering with HR Business Partners, Payroll, Talent Acquisition, Legal, Finance, and data privacy stakeholders. Manage and develop a multi-level team, serving as escalation point for complex cases and strengthening process standardization and digital enablement.

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Adidas
Adidas
9 hours ago

Sr Manager GBS HR Services (Porto, 13, PT)

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end Workforce Administration services delivered from GBS Porto, ensuring accurate, timely, compliant, employee-focused execution across the employee lifecycle. You’ll drive operational governance through metrics, root-cause analysis, and continuous improvement, while partnering with HR Business Partners, Payroll, Talent Acquisition, Legal, Finance, and data privacy stakeholders. Manage and develop a multi-level team, serving as escalation point for complex cases and strengthening process standardization and digital enablement.
Location: Porto
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and oversee end-to-end Workforce Administration services across hiring, onboarding, employee data and organizational changes, documentation, leave/absence administration support, and offboarding.
  • •Ensure consistent execution of global and local processes, controls, and service-level expectations with focus on data quality, timeliness, compliance, and employee experience.
  • •Serve as senior escalation point for complex, sensitive, high-risk, or cross-functional cases and ensure appropriate resolution.
  • •Maintain operational governance through performance reviews, service metrics, case trends, root-cause analysis, and structured follow-up on risks and actions.
  • •Lead and develop a multi-level workforce administration organization, setting direction, KPIs, and culture; drive standardization, simplification, automation, and digital enablement.

Key Requirements

  • •8+ years of HR operations/services experience, with deep knowledge of Workforce Administration and employee lifecycle operations.
  • •Proven people management experience, including leading team leaders or multi-level operational teams and managing managers.
  • •Ability to build strong business partnerships and translate stakeholder requirements into executable service solutions.
  • •Strong compliance and governance mindset, including risk mitigation, audit readiness, and data protection and records management.
  • •Good knowledge of HR systems, including SAP / SuccessFactors, plus performance and development tools.
Experience:8+ years
Education:Bachelor's in HR, Business Administration or related field
Skills:People leadershipStakeholder managementCommunicationAnalytical thinkingContinuous improvement
Languages:English
Tech Stack:SAPSuccessFactors

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor