Sr. Customer Success Manager, MM/ENT - AMER

Remote
Anywhere
Workplace: RemoteFull timeUSD 46,600 - 131,100 annuallyFunction: Customer Success & Account ManagementSkills: ["Strategic communication","Peer mentorship","Stakeholder management","Risk anticipation","Root-cause analysis"]

Own end-to-end mid-market/enterprise customer success outcomes by delivering value-based consultations and tailored product demonstrations. Serve as a trusted partner for complex enterprise opportunities, creating thought leadership collateral using product and workforce-trend expertise. Lead strategic initiatives to strengthen team consultative sales capabilities, raise the bar through documentation and execution quality, and coach junior team members. Drive retention and expansion through risk anticipation, root-cause diagnosis, and scalable AI/automation workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Remote
Remote
2 days ago

Sr. Customer Success Manager, MM/ENT - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end mid-market/enterprise customer success outcomes by delivering value-based consultations and tailored product demonstrations. Serve as a trusted partner for complex enterprise opportunities, creating thought leadership collateral using product and workforce-trend expertise. Lead strategic initiatives to strengthen team consultative sales capabilities, raise the bar through documentation and execution quality, and coach junior team members. Drive retention and expansion through risk anticipation, root-cause diagnosis, and scalable AI/automation workflows.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Accelerate revenue acquisition and expansion through value-based consultations and tailored product demonstrations.
  • •Create thought leadership collateral grounded in Remote offerings and global workforce trends.
  • •Identify and spearhead strategic initiatives to enhance team consultative sales capabilities and cross-functional alignment.
  • •Deliver retention and expansion outcomes by owning end-to-end account plans, mitigation, and disciplined execution quality.
  • •Lead development and enablement through coaching/mentoring junior team members and raising the bar across the Customer Success organization.

Pay and Benefits

Salary: USD 46,600 - 131,100 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveParental LeaveHealth InsuranceEquityHome OfficeLearning BudgetGym Membership

Key Requirements

  • •Extensive experience as a Senior Customer Success Manager (CSM).
  • •Fluent written and spoken English with well-structured communication skills.
  • •Strong ability to anticipate portfolio risks early and adjust plans without manager intervention.
  • •Ability to diagnose root-cause account friction early and build repeatable account plans.
  • •Experience driving retention and expansion outcomes with minimal oversight, owning end-to-end mitigation and account plans.
Skills:Strategic communicationPeer mentorshipStakeholder managementRisk anticipationRoot-cause analysis
Languages:English
Tech Stack:AIAutomation

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn